We gave them the assignment.On the appointed day the team arrived working the better part of the day and did a terrific job. They promised to do the job the next week. She and Ryan arrived and provided us with a quotation that was in line with our expectations. Before we could reach out to them, we got a contact directly from Michelle, who made an appointment and communicated clearly. A person from our Facebook followers gave us All Arounds name. None the less we reached out to Facebook looking for leads on a supplier. I will not report their name here (if you care to know who it was you can send private message me). They would not put us on a standing list of preferred customers that came back to them loyally each year. We have lived in the Sabal Springs Community for ten years, and this was the first year that we left our existing supplier after it took us eight months last year to get our contractor in to do the annual work. My wife Joanne and I had the pleasure of dealing with Ryan & Michelle Loch for our annual tree work. Michelle, I would like a proposal for how to fix things with a date work could be done and price attached. Michelle I’m sure will reply to this highlighting their bad internet service, blame my mom for something. Punchline, they were very responsive at the time did the work, but as soon as I highlighted an issue I was avoided and will be paying to do more work to my yard as theirs lasted one rainy season before issue came up. Maybe they just aren’t good with drainage? I hope to update this post, but have low expectations. I have no proposals, no explanation for what they think went wrong. She says she will propose fixes (at cost to me, fine), but that work is being scheduled weeks out so maybe I want to use someone else. It seems hard to run a business if you can’t communicate with yourself clients. Michelle says she has had these massive reply delays/texts and emails ignored bc of poor internet service. We don’t have trees, so can’t be full of leaves, and that it is more than one implies poor install to me. Even if all worked correctly last summer, I expect pipes to work for more than a year before becoming loose, clogged, or whatever has happened and I get jammed with a new repair project. Eventually hear a we can’t warranty work so old (umm it lasted one season, maybe, my mom spent last rainy season recovery from bypass surgery so she wasn’t inspecting water accumulation). I said I’d hire someone else for landscape, but what about the drainage? Weeks pass. I reached out to Michelle on both items, took weeks to get a reply that they were kinda busy. We also needed some tweaks made to our landscaping as got a new AC unit installed. When the rains started in June we saw that water was bubbling up at the house where pipes were supposedly installed to take it away. The house is occupied by my mother, so I did not actually see the work for a year after it was performed, but in March 2020 all looked great. In addition we had the yard regraded as we had had issues with water up near the house, new irrigation installed, and installed pipes so water run off from downspouts would be underground. You can see the before and after of our retaining wall in their posted photos. We hired Michelle and her husband to do a gut renovation of our yard in March 2019.
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